![]() There are cases wherein the patient can resume the call, not unless they had a power outage or lost their internet connection for a long time until the visit expired. The Recents phase shows those patients who became offline during the call session. You are not yet able to call the patient at this point, you will have to wait until the patient shows up under the Ready for Visit phase which is equivalent to the previous New Visits phase. During this phase, the patient is not yet done giving microphone and camera permission. The Getting Ready phase immediately shows the patients who are trying to enter the waiting room but are still offline. Patient intentionally hangs up or unintentionally got disconnected while in the call with Provider and/or CSR ![]() Patient is now available for call after giving microphone and camera permissionĬall already initiated by Provider and/or CSR Patient just entered the waiting room but is not yet finished giving microphone and camera permission no one can call the patient yet ![]() The table below shows the different phases and the equivalent status depending on where the patient is currently at or how the call went: PHASES We now have 4 phases in total: Ready for Visit, Getting Ready, In Progress, and Recents. We brought back the Getting Ready and Recents phases from Dashboard V1. The Dashboard V2 is now more compact as it shows a better and more accurate view of the different phases and statuses the patient would go through within the VSee Clinic.
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